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Exchange Policy

– REFUNDS & RETURNS

ALL SALES ARE FINAL. RETURNS ARE OFFERED ONLY FOR DAMAGED OR DEFECTIVE ITEMS. WE MUST BE ALERTED OF THE DAMAGES WITHIN 5 DAYS OF RECEIVING THE ITEM. DAMAGED OR DEFECTIVE ITEMS MUST BE UNWORN AND UNWASHED. IF YOU RECEIVE AN ITEM THAT IS DAMAGED OR DEFECTIVE, PLEASE TAKE A PICTURE OF THE DAMAGES AND EMAIL US WITHIN 3 DAYS OF RECEIPT AT INFO@ZETA2U.COM

WHEN WE RECEIVE YOUR EMAIL, WE WILL INVESTIGATE THE ISSUE AND ONCE RESOLVED WIL SEND YOU A RETURN LABEL VIA EMAIL. ONCE THE ITEM IS RECEIVED, WE WILL SHIP THE SAME ITEM IN EXCHANGE OR ISSUE A REFUND IF YOU PREFER. IF YOU WOULD RATHER RECEIVE A REFUND, PLEASE INCLUDE THAT REQUEST IN THE EMAIL THAT YOU SEND US.

AT THIS TIME, ZETA CONCEPT PLT DOES NOT PROCESS EXCHANGES OR RETURNS FOR ANY OTHER REASONS. ONLY RETURNS FOR DAMAGED OR DEFECTIVE ITEMS WILL BE AUTHORIZED.

 

– DELIVERY METHODS & TIMING

FREE DELIVERY FOR ALL ITEMS DELIVERED WITHIN PENINSULAR MALAYSIA FOR PURCHASE PRODUCT MORE THAN RM150. (RM5 WILL BE CHARGED FOR PURCHASE PRODUCT LOWER THAN RM150)

IN SABAH AND SARAWAK, DELIVERY FEES ARE DEPENDENT ON THE TOTAL WEIGHT OF THE ITEM PURCHASED AT RM20 FOR THE FIRST KG, FOLLOWED BY RM15 FOR THE NEXT 1kg OR PART OF THEREOF. DO CONTACT IF YOU HAVE ANY INQUIRIES.

PLEASE ALLOW 3-5 BUSINESS DAYS OF SHIPPING & HANDLING, AND  7-10 BUSINESS DAYS FOR DELIVERY ONCE ITEM IS SHIPPED OUT.

WE WILL DO OUR BEST TO ENSURE THAT YOUR ORDER REACHES YOU IN THE SHORTEST TIME POSSIBLE.

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